IT Support

Telephone Support:

Whilst your computer is under a warranty or maintenance agreement telephone support is free of charge. Out of warranty help is available but is chargeable.

Remote Access Support:

We can provide remote access support using remote access management software TightVNC or using Windows XP built in support module. We can take control of the users PC and resolve most issues by changing or adjusting settings.

On-site Support:

If a problem is unable to be resolved remotely an Engineer on site will be required. This is mainly for hardware failures which can not be done remotely.

Maintenance:

Preventative maintenance is always the best option and can normally prevent major upset when something goes wrong. By providing frequent health checks this can ensure systems are functioning fully and to their best.

Audit Report:

It is recommended before a system is taken onto support an independent consultant assesses the local infrastructure and checks the existing systems. He will then provide an Audit Report which will include his recommendations. This will detail any security vulnerabilities you may have or systems which should be replaced.

The Benefits of IT Support
Working with computers in any capacity can be difficult at times particularly when they do not operate like they normally do. Figuring out how to make a computer work, how to install software applications or how to troubleshoot problems can be time consuming. To avoid these complications, individuals and businesses should remember in most cases there is always someone to talk to about a computer related issue whether it is a hardware or software problem. Fieldgate Data Services offer IT support which is available to assist individuals with their concerns related to computer technology. There are many benefits of having access to IT support.

Having the ability to contact trained competent professionals is always a plus. With a simple phone call or by clicking on a chat button, people have the chance to speak or chat with someone about their computing issues. This process is very easy and all staff at Fieldgate Data Services are trained thoroughly in a myriad of IT issues to ensure that you are able to receive the assistance that is needed. We are available throughout the day in to the evening most days of the week allowing people to have access to assistance as needed. Many people appreciate being able to speak to someone in regards to a new computer or a software application and receive the answers they need immediately. IT support is one of the most effective ways to handle any major or minor issues related to a computer product which is why so many companies have invested time, money and resources in developing a staff of highly trained IT professionals to assist their customer base with questions and concerns. If your company doesn’t warrant full time IT support staff, Fieldgate Data Services will be pleased to talk to you about your IT support requirements.

IT support is one of the best ways to get questions answered about any computing product. Instead of becoming frustrated with a computer or software application you can speak to someone that has the expertise to effectively assist you with any questions or concerns that you may have regarding information technology.

Many local companies and individuals take advantage of the IT support services offered by Fieldgate Data Services. While many people have other options available to them for computer assistance, the first line of defence in resolving any issues concerning these products is in fact the IT support that is provided by the companies of those products. Very often people utilize and depend on this support in order to effectively operate their computing devices and in order to get more information on the services that they are currently using.

One of the main reasons IT support is so popular is because it offers individuals a chance to express any concerns they are having in regards to certain products. Our support team not only assists customers with their computing related issues they also are a direct link to the company. Often times these calls are logged and the issues are frequently discussed amongst IT professionals, marketing people and others within the company in an effort to create products that are more adaptable to the needs of the customers. The calls that IT support receive are very important for obtaining information on flaws and other problems with computing devices and software that should be addressed in order to provide high quality service to our customers. Having access to a good IT support team is valuable for anyone that has to use a computer in any capacity.